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Property Management FAQ

What are Common Area Maintenance (CAM) Fees?

Charges paid by the tenant for the upkeep of areas designated for use and benefit of all tenants. CAM charges are common in shopping centers and other shared spaces. Tenants are charged for parking lot maintenance, snow removal, utilities, and other fees. Each lease will outline different CAM responsibilities. Common Area: For lease purposes, the areas of a building (and its site) that are available for the non-exclusive use of all its tenants, such as lobbies, corridors, and parking lots.

I have moved into my space but have an issue, who do I contact?

Generally, you contact the Property Manager, who you will be introduced to upon moving into your space.

What does a Property Manager do?

Property Managers are each assigned to oversee a property, they are your point of contact and will assist you with any needs or questions you may have. They will maintain the property; be sure everything is running smoothly, and rent is being paid. In addition, they oversee and regulate anything that occurs at the property, ensuring all parties are satisfied.

What determines who is responsible when there is a problem with my space?

Consult your Lease first, but in general most issues on the interior of the space are the Tenant’s responsibility to repair/maintain and behind the walls and larger issues fall under the Landlord/Property Manager’s responsibility. Unfortunately, this varies quite a bit depending on how the Lease is written. Most times, anything such as lights out would be a typical responsibility of the Tenant. Whereas if the heat was broken, the Landlord could be responsible. Bottom line, make sure before you sign a lease that you fully understand your responsibility – this is where a Broker comes in very handy.

Who builds out the space and handles improvements?

The square footage allowance and timeframe are typically negotiated into the leasing contract. Spaces 5,000 SF or less are generally turnkey ready. The larger the space, the more tenant participation is involved. Spaces 10,000 SF +, tenants typically choose their own architect/contractors.

If I cannot reach my Property Manager, who do I call next?

Upon signing a lease, it is important to inquire. There is an after-hours or emergency phone number to call. Broad Street Realty has a 24/7 Maintenance Service Line, which is always answered by a live person and can be called toll free, (888) 696-3325.


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